InfoPlace Document Organizer - Trouble Shooting

Table of Contents
  1. Common Problems
  2. Browser-specific Problems
  3. Getting Help

Common Problems

You cannot see your modifications!
This application does not refresh the view in the main frame, to the right after a modify command such as Edit Properties of a Document or a Category. To see the effect of such a modification you will need to refresh the view manually by issuing appropriate commands. In a Category view, you can refresh the view by clicking on the last item, i.e. the current Category, in the Path string. However see the note below for Internet Explorer 3.0.

User ID/Password does not work
Each Infobase has its own set of Users. To gain access to an Infobase, please confirm with your Administrator that you have been given access to that particular Infobase. If you change your password in one Infobase, the change is not applied to all Infobases. Login into each Infobase using your current password for that Infobase and change your password using the Preferences command.

Document or Category does not exist
This problem is associated with the problem described above. You may be trying a command that is operating on a Document or Category which got deleted or moved, possibly by another User. This object may still be showing in a view that was generated before it was deleted or moved. First refresh your view to see the current state of the Infobase.

Add/Edit Document: Missing Categories
When selecting parent Categories you may find that all the existing Categories are not shown in the selection list. The Categories available for selection are the ones which are empty or the ones which are appropriate for the command you are executing. Remember that you cannot mix Documents and Categories. Categories which contain sub-categories will not be shown, when selecting a parent Category for Documents. In the same way, Categories which contain Documents will not be shown when selecting a parent Category for Categories.

Use of "Back" button
Use of the "Back" command in your Web browser is not recommended when using this Application. Previous views may not accurately reflect the current state of the system. Executing a command after using "Back" may result in errors.

Switching User identity
If you want to switch identities to another User, you will have to exit the application and login with the new User ID.

URLs with special characters
Spaces in file names may give problems in some cases. During Upload the Application converts spaces in file names to underscores. However you can refer to existing URLs with spaces by using "%20" to denote the space character.

Characters missing in Titles, Description or Keywords
If you see any characters missing in your Document title or Category Names or other properties such as Description or Keywords, please check using the Edit Properties command, if you are using the '<' character and/or the '>' character when you entered the string orginally. Any string between '<' and '>' is interpreted as having special meaning by Web browsers. If you really need to see '<' character then you may substitute it with the string '&lt;' that tells the browser to show the '<' character. Similarly, to see the '>' character, substitute it with the string '&gt;'.

Spaces in Titles
If you have entered any leading spaces or more than one space between words in Category names and/or Document Titles, you may notice that these spaces do not appear in many views. This is because the Web browser typically ignores multiple spaces when displaying a page. To force it show more than a single space you will have to modify your title value to use ' ' instead of the space character ' '. You may use as many ' ' as the number of spaces desired. Your Web browser will interpret these ' ' as the space character.

Browser-specific Problems

This application relies on JavaScript and some other features that works best with Internet Explorer 4.0 and Netscape Navigator 4.0 web browsers. If you are using an older version of these browsers, you may encounter occassional JavaScript errors or other unexpected behavior. Please upgrade your browser, to avoid this problem. The following are some of the known browser related problems.

Commands highlighting
As you move the mouse over the commands in the left frame, valid commands will be "high-lighted" i.e. they will change color from black to white. Some commands like "Delete" and "Edit" become valid only when an object like a Document or a Category has been selected in the right frame. Some browsers are not able to keep up with fast mouse movements and do not high-light or revert to normal, as they should. This can leave commands in the wrong state.

Document/Category Selection does not work
Resizing the window causes the Web browser to lose information. Your Category, Document and other selections (radio button selection in the right frame) is lost although it may be visually still selected. Try clicking on the radio button again to make the selection work.

History does not show anything
Resizing the window causes the application to lose your browse History information. The application will start maintaining History from scratch after the resize operation.

Internet Explorer
Different versions of Internet Explorer exhibit different problems.

Internet Explorer 3.0

Internet Explorer 4.0 (some versions)

Internet Explorer 3.0 and 4.0

Getting Help


If you are still experiencing a problem with the system, send e-mail to document_organizer_support@infoplace.com.

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